Cust Service Rep 1 : Billing Job - (harlingen, texas)
Posting Job Title:
Cust Service Rep 1 :
Billing Requisition :
157066BR Area of Interest:
Customer Service/Member Services Position Type:
Full Time Posting Job Description The start date for this position will be 07/21/14 Position
Summary:
:
Overtime may be required.
:
Work is closely supervised and reviewed for completeness and accuracy.
Essential Job Functions:
:
Knowledge of all functions and related tasks in the area of customer service.
:
Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information.
:
Ability to work independently to resolve customer inquiries, problems, or complaints.
:
Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks.
Job Requirements:
:
Activates new accounts as well as upgrades, downgrades, disconnects and reconnects service.
Answers any billing questions, informs customers of billing and installation procedures and processes payments.
:
Sell our services and features to meet defined sales objectives/goals.
:
Handles routine customer service calls and carries out fundamental customer service tasks.
When non:
routine issues arise, selects from clear cut courses of action for next steps or escalates.
:
Operates computerized systems to record data, make corrections or complete required follow up.
:
Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
:
Representatives support all products for Time Warner Cable customers in a high volume call center environment Preferred
Qualifications:
:
Previous experience working with multiple software applications preferred.
:
Bilingual Preferred :
English/Spanish Education and
Experience:
:
High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required.
CBTWC 05/30/14 FCC Unit_TWC:
5675 More on TWC:
Time Warner Cable is an Equal Opportunity Employer :
Minority/Female/Disability/Veteran/Current Unemployment Status Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Cust Service Rep 1 :
Billing Requisition :
157066BR Area of Interest:
Customer Service/Member Services Position Type:
Full Time Posting Job Description The start date for this position will be 07/21/14 Position
Summary:
:
Overtime may be required.
:
Work is closely supervised and reviewed for completeness and accuracy.
Essential Job Functions:
:
Knowledge of all functions and related tasks in the area of customer service.
:
Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information.
:
Ability to work independently to resolve customer inquiries, problems, or complaints.
:
Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks.
Job Requirements:
:
Activates new accounts as well as upgrades, downgrades, disconnects and reconnects service.
Answers any billing questions, informs customers of billing and installation procedures and processes payments.
:
Sell our services and features to meet defined sales objectives/goals.
:
Handles routine customer service calls and carries out fundamental customer service tasks.
When non:
routine issues arise, selects from clear cut courses of action for next steps or escalates.
:
Operates computerized systems to record data, make corrections or complete required follow up.
:
Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
:
Representatives support all products for Time Warner Cable customers in a high volume call center environment Preferred
Qualifications:
:
Previous experience working with multiple software applications preferred.
:
Bilingual Preferred :
English/Spanish Education and
Experience:
:
High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required.
CBTWC 05/30/14 FCC Unit_TWC:
5675 More on TWC:
Time Warner Cable is an Equal Opportunity Employer :
Minority/Female/Disability/Veteran/Current Unemployment Status Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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